Shipping Policy

Currently, we deliver to most areas of the United States, excluding: Hawaii, Puerto Rico, Guam, the Virgin Islands, American Samoa, the Northern Mariana Islands, Palau, the Federated States of Micronesia, and the Marshall Islands.

  1. Order Processing and Shipping Time
    • Each leaf carving is handcrafted to order, with a production time of 5-7 business days.
    • Once completed, we’ll ship your order within 1-2 business days.
    • After order confirmation, you’ll receive an email with confirmation details and a tracking number to monitor your shipment.
  2. Shipping Methods and Times
    • We partner with USPS, UPS, and FedEx for international shipping from China to the U.S.
    • Standard shipping: 7-14 business days (excluding holidays and customs clearance).
    • Remote areas or delays due to weather or holidays may add 2-5 business days.
  3. Shipping Costs
    • Standard shipping: Free on orders over $100; $9.99 for orders under $100.
  4. Duties and Taxes
    • U.S. customers typically won’t incur additional duties or import taxes.
  5. Address and Delivery Issues
    • Please provide a complete and accurate shipping address.
    • Returns or re-shipments due to incorrect addresses or unclaimed packages will incur extra shipping fees borne by the buyer.
    • If your package is lost or damaged during transit, contact our customer support team immediately—we’ll coordinate with the carrier and offer a solution.